Candidates for employment are carefully vetted and tested to ensure their attention to detail and other capabilities align with your Customer Service and Call Center program requirements. Following hire and completion of classroom instruction, nTech Connect mages all of our W2 Call Center contractors to ensure full compliance with program requirements while also mitigating against co-employment risks to protect our clients.
nTech has gained a comprehensive understanding of Call Center staffing throughout our vast work with our clients. We know that the Customer Service/Call Center Representatives serve as an important voice for your organization, where reliability and professionalism are of utmost importance. As such, nTech Connect has developed an incentive and coaching plan to address customer service behaviors, and to provide positive reinforcement for our employees working in customer call centers.